Dedicated and available, the Customer Care Centre (CCC) provides a single point of contact for all Service, support & customer enquiries, developing close relationships with customers.
The Customer Care team provides world-class support on all WAE’s efforts and offers.
With WAE, clients have just 1 number to call for support 24 X 7
Reach us at +91-120-406-9800 for all your queries and complaints.
Our dedicated Customer Care team responds to concerns on:
1. Commercial- Products, Solutions, post-sales queries
2. Logistics– delivery enquiry, order processing, price and availability
3. Technical– catalogues, product selection, or more complex questions
4. Service– intervention requests
Strong knowledge management and dedicated training programs allow the first levels of support to resolve most of the customer queries within 24 hours, impacting directly customer satisfaction.
To provide our clients with best possible service, we continually monitor customer service metrics such as customer answer rate within one-day, lost call rate, and providing resolution in the first customer call.
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